Multibase newsletter - December 2008

Multibase newsletter - December 2008

A message from the MD

In the aftermath of the meltdown in global financial markets we are all taking stock and looking at how we can best compete and best use our available resources. Now is the time to consider how to use your IT resources to stay in front of your competition. As a valued customer of Multibase I would encourage you to consider how we could be of additional service. Your Multibase account manager would be pleased to offer a no-obligation consultation.

In the aftermath of the meltdown in global financial markets we are all taking stock and looking at how we can best compete and best use our available resources. Now is the time to consider how to use your IT resources to stay in front of your competition. As a valued customer of Multibase I would encourage you to consider how we could be of additional service. Your Multibase account manager would be pleased to offer a no-obligation consultation.

Information technology in tough times
All the staff at Multibase wish you and your team the very best for the Christmas season, and a safe and prosperous new year.
This year we have again chosen to donate to a charity, World Vision's Global Food Crisis Emergency Appeal in lieu of sending traditional Christmas cards.
Customer Service 02 9805 7373
The Multibase office will be open on normal business days across the holiday season except for public holidays, though some staff will be on leave at different times. The customer service team will be available to manage issues and enquiries, and technical staff are on duty. Phone the customer service desk direct on 02 9805 7373.

Please contact customer service or your account manager on 02 9805 1911 if you would like to discuss support arrangements during the holiday period.
All the staff at Multibase wish you and your team the very best for the Christmas season, and a safe and prosperous new year.
This year we have again chosen to donate to a charity, World Vision's Global Food Crisis Emergency Appeal in lieu of sending traditional Christmas cards.
Customer Service 02 9805 7373
The Multibase office will be open on normal business days across the holiday season except for public holidays, though some staff will be on leave at different times. The customer service team will be available to manage issues and enquiries, and technical staff are on duty. Phone the customer service desk direct on 02 9805 7373.

Please contact customer service or your account manager on 02 9805 1911 if you would like to discuss support arrangements during the holiday period.
When spam isn't spam

A recent spate of unwanted email from Russia has perplexed some of our email customers. One particularly irritating spam model involves spammers using your email address as the ‘reply to’ address in their spam campaigns. They send their emails out to their massive lists – and if the mail bounces as many inevitably do, your email address will receive the bounces.

The issue for managing a mail server is that these bounces might have been legitimate bounces from legitimate messages that you sent out, so identifying them as the result of spoofing is likely to return false positives and cause inconvenience.

It may be little comfort, but we have found that they go typically away after a while. In the meantime, you may wish to set up a rule in your email client to send them automatically to your junk email file, for example, all mail with .ru (the Russian country code) in the from address.

A recent spate of unwanted email from Russia has perplexed some of our email customers. One particularly irritating spam model involves spammers using your email address as the ‘reply to’ address in their spam campaigns. They send their emails out to their massive lists – and if the mail bounces as many inevitably do, your email address will receive the bounces.

The issue for managing a mail server is that these bounces might have been legitimate bounces from legitimate messages that you sent out, so identifying them as the result of spoofing is likely to return false positives and cause inconvenience.

It may be little comfort, but we have found that they go typically away after a while. In the meantime, you may wish to set up a rule in your email client to send them automatically to your junk email file, for example, all mail with .ru (the Russian country code) in the from address.

We love your questions

Contact us by email at customerservice@mbase.com.au, on the web at www.mbase.com.au, or by telephone on 02 9805 1911.

We're always willing to engage with your technology plans, answer any questions you have about your current products and services, or talk about other ways we can help your business.

Multibase WebAustralis Pty Ltd
ACN 063 962 916
Level 1, 11 - 17 Khartoum Rd, Macquarie Park NSW 2113 Australia
Telephone +61 2 9805 1911 Fax +61 2 9805 1931 
customerservice@mbase.com.au  www.mbase.com.au  

We respect your privacy and do not support spamming. This newsletter is intended only for customers and business contacts of Multibase WebAustralis. If you have received this in error please reply to this email so that we can remove your email address from our customer contact list.

Contact us by email at customerservice@mbase.com.au, on the web at www.mbase.com.au, or by telephone on 02 9805 1911.

We're always willing to engage with your technology plans, answer any questions you have about your current products and services, or talk about other ways we can help your business.

Multibase WebAustralis Pty Ltd
ACN 063 962 916
Level 1, 11 - 17 Khartoum Rd, Macquarie Park NSW 2113 Australia
Telephone +61 2 9805 1911 Fax +61 2 9805 1931 
customerservice@mbase.com.au  www.mbase.com.au  

We respect your privacy and do not support spamming. This newsletter is intended only for customers and business contacts of Multibase WebAustralis. If you have received this in error please reply to this email so that we can remove your email address from our customer contact list.

Multibase WebAustralis Pty Ltd  ABN 54 063 962 916  Level 1, 11-17 Khartoum Rd, Macquarie Park NSW 2113 AUSTRALIA
T: +61 (02) 9805 1911  F: +61 (02) 9805 1931  E: info@mbase.com.au  W: www.mbase.com.au
Privacy statement