| | | Top support requests | We asked the Multibase customer service team for answers to questions they are most frequently asked. Here are some of their replies. |
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| | Author: | Multibase Customer Service | Created: | Monday, 27 April 2009 | |
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By Customer Service on Tuesday, 28 April 2009
Check that the expiry date is after today's date.
| By Customer Service on Tuesday, 28 April 2009
If you only have a few transactions, you will see your transactions listed on the Recent Transactions page ... Read More » | By Customer Service on Tuesday, 28 April 2009
It is not possible to temporarily suspend a rePay payment sequence. If you want to do this ...Read More » | By Customer Service on Tuesday, 28 April 2009
If a repay transaction fails, first log into the ePay Merchant Admin Centre to check the reason reported for the transaction ...Read More » | By Customer Service on Monday, 27 April 2009
The ePay All Transactions report records the details of every transaction processed through the system ...Read More » | By Customer Service on Monday, 27 April 2009
A pre-auth transaction either reserves the funds, or approves a transaction in principle ...Read More » | By Customer Service on Monday, 27 April 2009
The time taken varies from bank to bank ...Read More » | By Customer Service on Monday, 27 April 2009
The text editor which is used in Samson is called TinyMCE ...Read More » | By Customer Service on Monday, 27 April 2009
Contact customer service on 02 9805 7373 between 8am and 6pm on business days, or email customerservice@mbase.com.au. We will set up the mailbox for you and explain how to set up your email client.
| By Customer Service on Monday, 27 April 2009
ePay transactions are recorded individually in the Merchant Administration Centre, but banks settle transactions in a batch ...Read More » |
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| | Contact customer service | Help desk phone:
(02) 9805 7373. Telephone support is provided between 8.00am and 6.00pm AEST on business days (Monday to Friday except public holidays). Out of hours log your call on voice mail for customer service staff to respond the next business day. Email the help desk Service enquiry form Support request form Help desk phone:
(02) 9805 7373. Telephone support is provided between 8.00am and 6.00pm AEST on business days (Monday to Friday except public holidays). Out of hours log your call on voice mail for customer service staff to respond the next business day. Email the help desk Service enquiry form Support request form |
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