Multibase can manage your IT services to help your business achieve its IT objectives, regardless of size, location, or industry. Our team of business IT strategy and design analysts works with our infrastructure, software, hosting, ecommerce and service teams to implement best practice management processes for your solutions.

We specialise in complete solution management, with over 25 years of IT experience and customers in many industries. Our staff and partners have deep and broad expertise to help manage your IT systems, including business applications, infrastructure and communications. We understand that your IT systems need to be cost effective and well as to operate with maximum efficiency, reliability, and security.

Multibase is known for its collaborative business relationship with clients, its flexibility in achieving difficult technical objectives, and for the high level of ongoing support that it provides to its clients. To achieve this, we aim to build our relationship with you based on commitment, trust and transparency.

Driven by your needs: Whether we are training, consulting, managing systems or providing support, our aim is to make our customers as independent as they wish to be, by providing the software, hardware and services required to achieve business objectives.

Prevention: We aim for continuous operation of all our technical systems within agreed service levels, and we manage and monitor infrastructure and application proactively to identify potential problems before they occur.

Detection: Communications, networks, servicers and applications are monitored 24x7 and alerts are forwarded from our data centre or your infrastructure to our technical staff.

Response: In-house technicians respond to issues as they arise, whether identified by our monitoring or by customer reports to the help desk. Out of hours, technical staff have remote access and can respond to issues as necessary to meet service level requirements.

The benefits of outsourcing solution management

Outsourcing can hand off the operation of your IT and business processes to enable your staff to focus on core business functions.

• Help reduce IT costs
• Provide flexibility to respond to changing business needs
• Transition and transform to the next generation of infrastructure and applications
• Access to a greater range of skills and allow you to focus on your core capabilities
• Improve service levels, with access to greater skills and achieve better business continuity

Tailored service packages

We tailor service packages to customer requirements, to help your business IT systems perform their best. Multibase services available include:

• Help desk
• Training
• Network management
• System and server management
• Monitoring, detection and response
• Application maintenance
• Application management
• Application auditing
• Data, application and network security
• Business continuity and disaster recovery planning and response
• Software licensing
• Datacentre hosting for critical infrastructure
• Outsourced infrastructure management