More than ever, IT services help you to run today’s business, grow your existing business, and transform your business as you move into new markets.

Multibase can combine a wide range of skills and specialisations in a package tailored for each customer, to plan how your IT services will meet your business needs. A disciplined approach works for both small assignments as well as large: the investment in a planned process is all the more relevant in a challenging business environment to eliminate errors, waste, and unnecessary rework. It helps turn your IT services into strategic assets for your business, with a plan to manage investment, resourcing, operations and improvement, as well as a clear understanding of how they create value for your business.

Analyse your IT services

An initial analysis will audit and analyse your existing and proposed IT services. This process will

• define any existing and proposed IT services, describe their nature and the business case for their existence
• analyse the business value of each component service, and prioritise
• report with information to enable investment decision making with an outcome from the 6 Rs: renew, replace, retain, refactor, retire, rationalise
• communicate decisions, allocate resources, and detail actions.

Design new services

The service package that Multibase provides to you may also include an element of service design, including architectures, processes, policies and documentation to meet your current and future agreed business requirements. This may include planning for:

• Demand
• Achieving service levels
• Capacity
• Availability
• Service continuity
• Availability
• Information security
• Vendor management

Service operation planning

To achieve effective operations of your IT services, Multibase will work with you to plan the components of the service. Multibase’s customer serviced team is the central point for delivery of these services, and typically your plan will describe the way that your team will interface with Multibase’s existing processes for:

• Event management
• Incident management
• Service request fulfilment
• Problem management
• Access and security management

Business outcomes

Multibase has proven experience in helping organisations to:

• reduce IT costs
• be more flexible in responding to changing business needs and increased scale of operations
• transition to the next generation of infrastructure and applications, and move into new markets
• access a greater range of high-level technical skills and allow you to focus on your core capabilities
• improve service levels and achieve better business continuity, with access to specialist skills